Cloud Contact Center

a comprehensive suite of tools, applications and cloud-hosted services for contact centers

Overview

From strategy to implementation, we at Xavor help your business to manage all inbound and outbound customer communication from a central point using different communication channels ranging from voice and text to social media.

Cloud capabilities are always emerging and using an on-demand Cloud Based Contact center designed by our team of experts maximizes the benefits for your business and saves you the hassle of setting up an infrastructure for your customer service solution. This SaaS based model provides your agents with the freedom to work from anywhere in the world.

Our Offering

To help you shape the future of your digital first business model, we specialize in the design, delivery, and migration of your contact center to AWS cloud platform using Amazon Connect. Our wide range of expertise ranges from development/customization of enterprise-level contact centers, their integration with other AWS services and enterprise solutions, advanced reporting, real time analytics, enhanced customer experience, Omnichannel communication, artificially Intelligent chatbots and many more.

Taking into consideration the recent adaptation of cloud-based contact centers, we at Xavor opened our doors to industry with more than just one solution being readily available.

Focus Area

At Xavor we focus on providing our clients with an opportunity to personalize their businesses customer experience.

Omni Channel Customer Service

Building a high quality, customizable omni-channel voice and interactive chat experience for your customers located globally using a Single User Interface. Amazon is providing highly customizable Omnichannel Cloud Contact Center solution AWS connect. We can be your next business partner to help you streamline your contact center on Amazon Connect at a low cost.

AI/ML

Using Artificial Intelligence and Machine Learning we can automate your customer interactions, understand their sentiments and also authenticate users.

Integration

Expertise in integration with other enterprise applications like Salesforce or Dynamics 365. To simplify processes we can also integrate with different AWS services like Lambda, Database easily. This extends the capabilities of Amazon Connect.

Reporting & Analytics

Expertise in integration with other enterprise applications like Salesforce or Dynamics 365. To simplify processes we can also integrate with different AWS services like Lambda, Database easily. This extends the capabilties of Amazon Connect.

Value Proposition

Partner with us for the development of end-to-end AWS connect solution. Leverage our service to avail higher business benefits.  

Cost Saving

You can save up to 80% compared to other Contact Center solutions with no upfront cost, license charges, or long-term commitments.

Improved Productivity

Empower your agents to be more proactive and productive. View Unified customer profiles and recommended answers in real time, and track follow up follow-up tasks to quickly resolve customer issues.

Scalability

You benefit from a data center and network architecture that is built to meet the requirements of the most security-sensitive organizations.

Security

We can scale up or down easily to meet requirements, with the flexibility to onboard a large number of agents working remotely.

Reslience

Design and operate infrastructure to support data resiliency and backup.

Rapid Installation and Setup

By the help of our team, you can now setup quickly and roll out new features without any hassle

Vibrant Integration Ecosystem

We provide support with intergration of your third party CRM's with the Cloud Based Contact Center

Real time Analytics

We help you monitor and analyze real-time communication which enables you to troubleshoot and deliver high quality customer services

Better Customer Experience

Our conversational design and personalized customer experience will only improve the Customer Experience

Use Cases

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Contact Center Automation

Xavor utilizes Natural Language chatbots, Interactive Voice Response (IVR) and customer authentication for automation.

Real Time & Historical Analytics

Make better business decisions using powerful analytical tools and visualization provided by Xavor.

Task Management

To ensure customer issues are resolved quickly we help you prioritize, assign and track agent tasks to completion.

Web and Mobile Chat

Our Cloud based contact center capabilities extend to customers on web or mobile applications.

Industries

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Computer Software

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Information Technology & Services

Financial Services

Hospital & Healthcare

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Internet

Insurance

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Retail

Telecommunications

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Banking

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Government

Customers

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Guitar Center is the world’s largest musical instruments retailer. Shop Guitars, Bass, Drums, Amps, DJ, Keyboards, Pro-Audio and more.

Our Success Stories

Hear About Xavor’s Outstanding Work from Our Clients

A significant benefit of adopting DevOps practices is that it lowers the failure rate of new features while improving recovery time. The continuous deployment, testing, and feedback loops ensure faster service delivery and happier customers.

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If you do not find what you are looking for,
please reach out to our sales at [email protected]
and our team would be in touch.

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