Cloud Contact Center Solutions

Enhance Customer Experience with Flexible Cloud Contact Center Solutions

Responsive | Empowering | Efficient
Featured clients

Laying the Foundation for Enterprise Growth and Agility

Transform Your Business with Cloud-Based Contact Center Solutions

From strategy to implementation, Xavor empowers your business to efficiently manage both inbound and outbound customer communications through diverse channels, including voice, text, and social media. Our comprehensive approach extends to integrating self-service options.

We enable you to harness the ever-evolving power of cloud technology with our expertly crafted on-demand cloud-based contact center. Designed by our team of seasoned professionals, this innovative solution optimizes your business benefits while eliminating the complexities of infrastructure setup for your customer service needs. Our Software-as-a-Service (SaaS) model ensures a tailored or self-service customer experience, leveraging machine learning, reporting, and analytics and granting your agents the flexibility to operate from any corner of the globe.

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Flexible Infrastructure, Future-Ready

What We Offer in Cloud Contact Center Solutions

We design, deliver, and migrate contact centers to AWS using Amazon Connect.
 Our expertise includes enterprise-grade cloud call centers and AWS integrations.
 We enable advanced reporting, real-time analytics, and omnichannel experiences.
 Boost CX with intelligent chatbots and tailored cloud solutions.
Implementation
Services
Customization &
Development
Integration
Services
Cloud Migration
Services
Reporting &
Analytics
Training &
Onboarding
Security &
Compliance
Scalability
Planning
Support &
Maintenance

Agile, Scalable, and Built to Evolve with Your Business

Transform Your Ideas into Impactful Cloud Experiences

Omnichannel Customer Service

We focus on delivering a superior, tailored experience to your global customers through a single, unified interface. We enable seamless voice and interactive chat interactions, ensuring consistency and convenience across all customer touchpoints.

Xavor offers Streamlined cloud contact center benefits:

Integration

Go beyond basic solutions with a cloud call center that works seamlessly within your enterprise ecosystem. We ensure your contact center is not only powerful but fully aligned with your business workflows.

Xavor offers Integrated Cloud Call Center with AWS & Enterprise Apps:

AI/ML

Enhance every interaction with smart automation and deeper insights. Our AI/ML solutions transform customer engagement by making it more intuitive, responsive, and secure.

Xavor offers smarter Interactions with AI/ML technologies:

Reporting & Analytics

Empower your business with real-time and historical analytics to gain a comprehensive view of both customer satisfaction and agent performance—right within Amazon Connect.

Xavor offers Unified Analytics for Smarter Decision-Making:

Tech stack we use

Delivering solutions using the latest tools & technologies.

Programming Languages & Frameworks

Cloud Services

AI & Automation

Chatbots, Natural Language Processing, Sentiment Analysis, Voice Transcription 

DevOps & Monitoring

Docker, Kubernetes, Terraform, CloudFormation, CI/CD pipelines 

Why Xavor Cloud Contact Centre Services? 

Reimagining Customer Engagement with Cloud Contact Centers

Improved security

Focus on automation

Strong compliance

Reduce operating costs

Simplified management

Frictionless innovation

Why Xavor

Empowering today, engineering tomorrow—driving possibilities since 1995.

Xavor is an AI-first company that combines world-class tech expertise, disciplined execution, and a client-first approach to deliver bespoke solutions for Fortune 500 leaders and beyond.

Satisfied clients
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Years of service
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Successful projects
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Resources across 3 global offices
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Testimonials

Success stories

Every challenge tells a story—our case studies and client testimonials share real experiences of how we’ve helped our clients achieve what matters most to them.
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Lisa Sullivan

Director of Operations Virgin Entertainment Group

Service Offered

Microsoft Dynamics 365 & SharePoint

"Xavor streamlined our processes, saving us 40-50 hours per week.”

“We had to stop overwhelming people with unneeded information. Microsoft Office SharePoint Server will give us this capability—about 40-50 hours per week of our group members’ time will be freed up to do substantially higher-value tasks, such as operational oversight and strategic planning.”

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Blogs

Latest from Xavor

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