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Cloud Contact Center Solutions

A Comprehensive Suite Of Tools, Applications & Cloud-Hosted Services For Contact Centers

Responsive | Empowering | Efficient

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Transform Your Business with Cloud-Based Contact Center Solutions

From strategy to implementation, Xavor empowers your business to efficiently manage both inbound and outbound customer communications through diverse channels, including voice, text, and social media. Our comprehensive approach extends to integrating self-service options.

We enable you to harness the ever-evolving power of cloud technology with our expertly crafted on-demand cloud-based contact center. Designed by our team of seasoned professionals, this innovative solution optimizes your business benefits while eliminating the complexities of infrastructure setup for your customer service needs. Our Software-as-a-Service (SaaS) model ensures a tailored or self-service customer experience, leveraging machine learning, reporting, and analytics and granting your agents the flexibility to operate from any corner of the globe.
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What We Offer

We specialize in the design, delivery, and migration of your contact center to the AWS cloud platform using Amazon Connect. Our expertise spans the spectrum, encompassing the development and customization of enterprise-grade cloud call centers, integration with various AWS services and enterprise solutions, advanced reporting, real-time analytics, elevated customer experiences, omnichannel communication, and the implementation of artificially intelligent chatbots.

Cloud-Based Contact Center at-Hand

Our skilled team specializes in deploying SaaS-based customer engagement solutions, focusing on Amazon Connect. We offer streamlined setups for solutions such as conversation IVR and voicemail, ensuring effortless cloud deployment and a smooth onboarding process with minimal effort.
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Training & Onboarding
Provide training sessions for administrators, supervisors, and agents to ensure they are proficient at using Amazon Connect. Create documentation and educational resources for ongoing reference.
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Security & Compliance
Implement security measures to protect sensitive customer data and ensure compliance with relevant regulations. Perform security audits and assessments to identify and address potential vulnerabilities.
Support and Maintenance
Support & Maintenance
Provide ongoing support services to address issues, troubleshoot problems, and ensure the continuous operation of the hosted contact center solution. Implement regular updates and patches to keep the system secure and up to date.
Scalability Planning
Scalability Planning
Design an Amazon Connect solution to scale according to the evolving needs of your business. Plan for increased call volumes, agent expansion, and changes in business requirements.

Cloud-Based Contact Center Development

Leverage our technical expertise, resources, and industry knowledge to design, develop, and scale your own custom cloud contact center solution.

Implementation Services

Implementation Services

Set up and configure Amazon Connect based on your specific business needs. Integrate Amazon Connect with other systems, such as CRM platforms, databases, and third-party applications.
Customization & Development
Customization & Development
Design and implement custom contact flows and routing strategies. Develop and deploy custom applications or features within Amazon Connect.
Integration Services
Integration Services
Integrate Amazon Connect with other AWS services or third-party tools to create a comprehensive and seamless solution. Ensure data synchronization and smooth communication between Amazon Connect and other business systems.
Migration Services
Migration Services
Assist with the migration of existing contact center solutions to Amazon Connect. Manage your data migration and ensure a smooth transition for agents and customers.
Reporting & Analytics
Reporting & Analytics
Set up and customize reporting and analytics tools within Amazon Connect to provide insights into cloud contact center performance. Develop dashboards and reports tailored to your specific metrics and KPIs critical to your business.
Focus Area
At Xavor, we specialize in providing our clients with the ability to deliver personalized customer experiences.

Omnichannel Customer Service

Craft a superior, tailored omnichannel experience for global customers through a unified single-user interface, offering seamless voice and interactive chat interactions. As your strategic business partner, we specialize in streamlining your contact center on Amazon Connect, leveraging the latest in AI/ML technologies to enhance efficiency and deliver exceptional customer experiences.

AI/ML

Transform your customer interactions with cutting-edge artificial intelligence and machine learning solutions. We not only automate your interactions but also enable sentiment analysis for a deeper understanding of your customer experiences. Xavor employs intelligent user authentication to enhance your security measures.
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Integration

Our expertise extends beyond standalone solutions, providing advanced capabilities by integrating your cloud call center with enterprise applications such as Salesforce and Dynamics 365. We simplify your processes and extend Amazon Connect’s capacity by integrating it with other AWS services like RDS and Lambda.

Reporting & Analytics

Transform your insights by enabling real-time or historical analytics reporting in Amazon Connect, allowing you to monitor customer satisfaction and agent performance in one place. Make data-driven decisions to refine and optimize your customer engagement strategies continuously.

Benefits of Cloud Contact Center Solutions

Cost Saving
Cost Saving
You can save up to 80% compared to other contact center solutions with no upfront costs, license charges, or long-term commitments.
Improve Productivity
Improved Productivity
Empower your agents to be more proactive and productive. View unified customer profiles and recommended answers in real-time and track follow-up tasks to quickly resolve customer issues.
Scalability
Scalability
We can scale up or down easily to meet requirements, with the flexibility to onboard a large number of agents working remotely.
Security
Security
You benefit from a data center and network architecture that is built to meet the requirements of the most security-sensitive organizations.
Resilience
Resilience
Design and operate infrastructure to support data resiliency and backup.
Rapid Installation & Set up
Rapid Installation & Set up
With the help of our team, you can now set up quickly and roll out new features without any hassle.
Vibrant Integration Ecosystem
Vibrant Integration Ecosystem
We provide support with the integration of your third-party CRMs with the cloud-based contact center.
Time Analytics
Real-Time Analytics
We help you monitor and analyze real-time communication, which enables you to troubleshoot and deliver high-quality customer services.
Better Customer Experience
Better Customer Experience
Our conversational design and personalized customer interactions will enable you to deliver exceptional customer experiences.

Use Cases

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Contact Center Automation

Xavor utilizes natural language chatbots, Interactive Voice Response (IVR), and customer authentication for automation.

Real-Time & Historical Analytics

Make better business decisions using powerful analytical tools and visualizations provided by Xavor.

Task Management

We help you prioritize, assign, and track agent tasks to completion to ensure customer issues are resolved quickly.

Web & Mobile Chat

Our cloud-based contact center capabilities extend to customers on web or mobile applications.

Major Industries We Cover 

Computer Software
Information Technology & Services
IT Services
Financial Services
Financial Services
Hospital & Healthcare
Hospital & Healthcare
Internet
Insurance
Insurance
Retail
Retail
Telecommunications
Telecommunications
Banking
Banking
government
Government

If you do not find what you are looking for,
please reach out to our sales at [email protected]
and our team would be in touch.

Years of Services
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Successful Projects
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