Cloud Contact Center Solutions
Enhance Customer Experience with Flexible Cloud Contact Center Solutions
Responsive | Empowering | Efficient
Featured clients
Laying the Foundation for Enterprise Growth and Agility
Transform Your Business with Cloud-Based Contact Center Solutions
From strategy to implementation, Xavor empowers your business to efficiently manage both inbound and outbound customer communications through diverse channels, including voice, text, and social media. Our comprehensive approach extends to integrating self-service options.
We enable you to harness the ever-evolving power of cloud technology with our expertly crafted on-demand cloud-based contact center. Designed by our team of seasoned professionals, this innovative solution optimizes your business benefits while eliminating the complexities of infrastructure setup for your customer service needs. Our Software-as-a-Service (SaaS) model ensures a tailored or self-service customer experience, leveraging machine learning, reporting, and analytics and granting your agents the flexibility to operate from any corner of the globe.
Flexible Infrastructure, Future-Ready
What We Offer in Cloud Contact Center Solutions
We design, deliver, and migrate contact centers to AWS using Amazon Connect. Our expertise includes enterprise-grade cloud call centers and AWS integrations. We enable advanced reporting, real-time analytics, and omnichannel experiences. Boost CX with intelligent chatbots and tailored cloud solutions.
Implementation Services
Customization & Development
Integration Services
Cloud Migration Services
Reporting & Analytics
Training & Onboarding
Security & Compliance
Scalability Planning
Support & Maintenance
Agile, Scalable, and Built to Evolve with Your Business
Transform Your Ideas into Impactful Cloud Experiences
Omnichannel Customer Service
We focus on delivering a superior, tailored experience to your global customers through a single, unified interface. We enable seamless voice and interactive chat interactions, ensuring consistency and convenience across all customer touchpoints.
Xavor offers Streamlined cloud contact center benefits:
- Unified voice and chat interface for a seamless user experience
- Integration with Amazon Connect and AWS ecosystem
- AI/ML-powered automation and insights
- Improved agent productivity and faster resolution times
- Scalable, global-ready contact center solutions
- Enhanced customer satisfaction and engagement
Integration
Go beyond basic solutions with a cloud call center that works seamlessly within your enterprise ecosystem. We ensure your contact center is not only powerful but fully aligned with your business workflows.
Xavor offers Integrated Cloud Call Center with AWS & Enterprise Apps:
- Seamless integration with Salesforce, Dynamics 365, and other enterprise apps
- Extended Amazon Connect capabilities via AWS services like Lambda & RDS
- Streamlined workflows and simplified operational processes
- Custom automation for enhanced performance and scalability
- Improved data access, synchronization, and reporting across platforms
AI/ML
Enhance every interaction with smart automation and deeper insights. Our AI/ML solutions transform customer engagement by making it more intuitive, responsive, and secure.
Xavor offers smarter Interactions with AI/ML technologies:
- Automated interactions for faster, more efficient customer service
- Sentiment analysis to gauge and improve customer experience
- Intelligent user authentication for enhanced security
- Deeper insight into customer behavior and needs
- AI-driven decision-making support for agents and supervisors
Reporting & Analytics
Empower your business with real-time and historical analytics to gain a comprehensive view of both customer satisfaction and agent performance—right within Amazon Connect.
Xavor offers Unified Analytics for Smarter Decision-Making:
- Real-time and historical reporting in Amazon Connect
- Centralized monitoring of customer satisfaction and agent metrics
- Data-driven insights to refine engagement strategies
- Enhanced visibility for continuous performance improvement
- Actionable analytics to support proactive decision-making
Tech stack we use
Delivering solutions using the latest tools & technologies.
Programming Languages & Frameworks
Cloud Services
- AWS: Amazon Connect, Lambda, API Gateway, DynamoDB, S3, CloudWatch, SNS, SQS, Lex, Polly, Kinesis
- Azure & GCP: Integration available based on client requirements
AI & Automation
Chatbots, Natural Language Processing, Sentiment Analysis, Voice Transcription
DevOps & Monitoring
Docker, Kubernetes, Terraform, CloudFormation, CI/CD pipelines
Why Xavor Cloud Contact Centre Services?
Reimagining Customer Engagement with Cloud Contact Centers
Improved security
- AI-driven protection, zero trust security, and real-time compliance—expertly managed
Focus on automation
- AI-powered cloud automation—fully managed for speed, scale, and zero manual effort.
Strong compliance
- Continuous, automated compliance. Secure, scalable, across all standards.
Reduce operating costs
- Smarter cloud management that reduces costs and boosts efficiency.
Simplified management
- Simplified cloud management with automation, visibility, and expert support.
Frictionless innovation
- Frictionless innovation through automated, expertly managed cloud services.
Why Xavor
Empowering today, engineering tomorrow—driving possibilities since 1995.
Xavor is an AI-first company that combines world-class tech expertise, disciplined execution, and a client-first approach to deliver bespoke solutions for Fortune 500 leaders and beyond.
Testimonials
Success stories
Every challenge tells a story—our case studies and client testimonials share real experiences of how we’ve helped our clients achieve what matters most to them.
Lisa Sullivan
Director of Operations Virgin Entertainment Group
Service Offered
Microsoft Dynamics 365 & SharePoint
"Xavor streamlined our processes, saving us 40-50 hours per week.”
“We had to stop overwhelming people with unneeded information. Microsoft Office SharePoint Server will give us this capability—about 40-50 hours per week of our group members’ time will be freed up to do substantially higher-value tasks, such as operational oversight and strategic planning.”
Blogs
Latest from Xavor
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