Case Study/ Customer Success Story
Enhancing Remote Elderly Care with an AI-Powered Conversational Assistant
Industry: Healthcare | Telemedicine
Core Technology: AI
Solution: Chatbot | Conversational AI
Overview
An elderly care facility in Shanghai, operating for over 25 years, faced a growing crisis: an aging population living alone, rising loneliness, and a severe shortage of caregivers, worsened by pandemic restrictions. Xavor designed and deploy an AIpowered virtual care assistant for them that provides 24/7 companionship, health monitoring, and emergency alerts, extending quality care beyond the walls of the facility.
Business Challenge
Over 50% of people above age 75 in China live alone. Loneliness is found to increase the likelihood of mortality, and lonely elders have a 64% increased chance of developing clinical dementia and falls. Caregiver shortages, psychological distress, and poor coordination among professionals are straining the system. Pandemicera limits on in-person visits further reduced access to medical and emotional support.
The Solution
Xavor engineered a custom, enterprise grade conversational AI assistant with advanced NLP, empathetic dialogue design, and clinical integration.
- Multilingual Voice & Text Interaction: Lifelike conversations in English and Chinese with custom wake word activation and minimal response delay.
- CBT Based Emotional Support: Scripting modeled on Cognitive Behavioral Therapy (CBT) to act as a sympathetic caregiver.
- Sentiment & Behavior Tracking: The system analyzes verbosity, emotion, and self disclosure, evolving with user interaction over time.
- Large Scale Knowledge Base: Handles over 7,500 FAQs plus personalized consultation history and illness reporting.
- Emergency Alerting: Detects changes in condition and alerts doctors and families in potential emergencies.
- Continuous Updates: A periodic updating agreement ensures system integrity and ongoing improvement.
One of Xavor’s landmark projects, we delivered not just a chatbot, but a clinically informed, emotionally intelligent AI system, built on advanced NLP, cloud architecture, and user centered design, bnut proved our capacity and vision to solve sensitive, real-world problems with scalable, data driven technology.
Results & Benefits
- 24/7 Patient Support: Reduced dependency on in-person caregivers while providing constant companionship and triage.
- Early Risk Detection: AI driven sentiment and behavior tracking enabled proactive health interventions.
- Scaled Access: Deployed across 5 cities in China, reaching isolated seniors both onsite and remotely.
- Increased Engagement & Resolution Rates: 24/7 availability led to higher patient interaction and issue resolution.
- Extended Services: Added appointment scheduling, healthcare facility locating, clinical trial encouragement, and entertainment for elders.
- Rich Data Collection: Gathered largescale mood and behavioral data previously unmeasurable in traditional settings, used to tailor resources and retrain the AI.
Tools & Tech Stack
Custom NLP models | Google STT/TTS | AWS | Flutter | REST API’s | WebSockets | PostgreSQL | Mondodb | sentiment analysis | CBTbased dialogue management
Conclusion
By deploying Xavor’s AI powered virtual care assistant, the elderly care facility transformed remote elder care from a logistical challenge into a scalable, empathetic, and data-rich service. The solution directly addressed loneliness and safety for at home seniors, while also establishing a new model for proactive, AI enhanced elderly care, demonstrating how thoughtfully applied technology can expand access, deepen engagement, and save lives.
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