McDonald’s is one of the most well-known symbols of the American global culture. However, people don’t think of McDonald’s and IT in the same vein. The company’s earlier point-of-sale system (POS) was genius in its simplicity because it allowed employees to simply tap numeric keys and buttons to ring up orders.
But as technology advanced, managing IT systems became challenging for businesses everywhere. Thankfully, the digital age and platforms like ServiceNow have made IT management easy now.
Different ServiceNow modules continue to lead in enterprise workflow and IT platform management. That is why businesses from different industries hire ServiceNow managed service providers to handle their entire IT infrastructure.
In this article, we’ll look at the most popular ServiceNow modules in 2025 and their features.
What is ServiceNow?
ServiceNow is a cloud-based workflow automation platform. The company was founded in 2003 with one objective in mind: modernize IT service management (ITSM). And it was highly successfully in that; in fact, so much so that ServiceNow used that playbook to enhance other enterprise workflows.
Today, ServiceNow is not just for ITSM, but also for HR, customer service, finance, and several more business operations. There are different ServiceNow modules that manage and automate all these different business processes.
What are modules in ServiceNow?
There is a fair bit of confusion about what a module is in ServiceNow. If you look at ServiceNow’s official community pages, you’ll find answers from company employees that ServiceNow modules are navigation options within a ServiceNow application.
However, in common discourse ServiceNow modules are taken as distinct ServiceNow products. Even Google understands it that way. When you search ServiceNow modules, it gives you the ServiceNow products page in the top results.
So, until ServiceNow officially gives clarity, we’ll be going by common wisdom in our explanation of top ServiceNow modules in this article.
Top 10 ServiceNow modules
ServiceNow stock has considerably grown over the years. Forbes, Gartner, and other business research firms rate it as one of the most innovative companies with promising prospects.
This growth is due to key ServiceNow modules that have made the platform the first-choice business process automation software of many enterprises.
Here is a list of ServiceNow modules that are most popular among users in 2025.
1. IT Service Management (ITSM)
ServiceNow ITSM is the platform’s flagship module. It is the brand’s primary identity and what most customers know ServiceNow by. As discussed earlier, ServiceNow was first launched as an ITSM tool to manage and automate IT service desk operations.
Even today it is the backbone of the platform and the most widely used ServiceNow module. It is fair to say that ServiceNow ITSM has become synonymous with the brand of ServiceNow.
Some of the key ServiceNow ITSM modules are the following:
- Incident Management
- Change Management
- Problem Management
- Configuration Management
- Service Catalog
- Service Level Management
- Configuration Management Database (CMDB)
- Self-Service Portal
- Knowledge Management
- Event Management
2. IT Asset Management (ITAM)
Modern businesses require a variety of IT assets to run their operations. However, without a centralized system to manage them, they can become a motley of tools that are difficult to track and optimize.
ITAM in ServiceNow manages and tracks all the hardware, software, cloud, and other IT assets of an organization. ServiceNow ITAM helps executives know what IT asset they own, where it is, who uses it, how much it costs throughout its lifecycle from procurement to retirement.
ServiceNow ITAM modules monitor all the details of your IT assets, such as:
- Warranties and contracts
- Maintenance schedules
- Licensing requirements
This helps reduce costs and improve the lifecycle of your assets like computers and printers. Here are the major features of ServiceNow ITAM:
- Asset Lifecycle Management
- Hardware Asset Management
- License Management
- IT Asset Dashboards
- Cloud Asset Management
- Contract Management
- Asset Discovery
- Asset Retirement
- Vendor Management
- Asset Cost Management
3. IT Operations Management (ITOM)
ServiceNow ITOM handles the IT operations that power IT services. It provides a set of tools to manage and monitor the IT system within an organization to keep the system healthy, reduce downtime, and keep record of all the involved IT operations.
ITOM modules in ServiceNow give you a map that lets you mark every server, every application, and every dependency between IT operations. So, you know what’s where, and who’s connected to whom. This is very useful in managing digital infrastructure which is becoming increasingly complex in modern times.
These are the key ServiceNow ITOM modules:
- IT Infrastructure Monitoring
- Event Management
- Service Mapping
- Discovery
- Root Cause Analysis
- ITOM Dashboards
- Operational Intelligences
- Predictive AIOps
- Capacity Planning
- Orchestration
4. IT Business Management (ITBM)
Business projects never end. They arrive one after another, each with different deadlines and demanding resources. ServiceNow ITBM gives IT teams a clear view of their projects, investments, and finances.
The module consists of several features that help in resource allocation, IT investment management, and transparency in IT spendings.
These are the popular ServiceNow ITBM features:
- IT Financial Management
- Project Portfolio Management
- Roadmap Planning
- Demand Management
- Resource Management
- Application Portfolio Management
- Risk Management
- Benefit Realization Tracking
- Time Tracking
- Agile Development
5. HR Service Delivery (HRSD)
The job of an HR manager is often thankless. It’s easy for them to feel burnt out, tired, and frustrated. HR managers constantly resolve employee issues like lost payslips, requests for new equipment, or reimbursement claims all while not getting the recognition they deserve.
ServiceNow HRSD makes their life easy by modernizing routine HR operations. It is a centralized platform for managing all employee services like onboarding and HR queries.
It is one of the top ServiceNow modules because it includes a self-service option for employees. This reduces the workload on HR departments, which is especially ideal for organizations with remote workforces.
These are its core features:
- HR Task Automation
- Performance Management
- Knowledge Base
- Benefits Administration
- Time-Off Management
- Onboarding and Offboarding Workflows
- Employee Self-Service Portal
- Document Management
- Employee Life Cycle Management
- Case Management
6. Configuration Management Database (CMDB)
Despite the critical role of IT in modern enterprises, many businesses don’t know the intricacies of how their IT assets are connected. They are totally in the blank if something breaks, which leaves nothing but chaos.
ServiceNow CMDB prevents that from happening. It takes everything in your IT ecosystem and provides a single source of truth, which is clear, organized, and connected.
With CMDB, when you change one thing in your IT set up, you see how it affects everything else. For example, when the finance department asks why the cloud bill doubled, you know which service is responsible.
Furthermore, users commonly ask which modules can you use to create a table in ServiceNow? The answer is CMDB because it has tables like cmdb_ci that creates custom classes of assets.
These are the ServiceNow CMDB features that let you see things clearly:
- Service Graph Connectors
- Configuration Item Lifecycle Management
- Impact Analysis
- Automated Discovery
- Service Mapping
- Data Quality Management
- Change Management Integration
- Configuration Item Lifecycle Management
- Visual Dependency Mapping
- Data Acquisition Management
7. Security Operations (SecOps)
The next product in our list of top ServiceNow modules integrates cybersecurity as a business functionality directly in your enterprise. ServiceNow SecOps manages and automates security operations of a business.
It provides you with security tools and features in a single module that you can use to detect, track, and respond to security threats proactively. ServiceNow SecOps improves the overall security posture of your business and integrates with wider compliance standards in your industry.
Here are the key SecOps features:
- Threat Intelligence
- Security Event Management
- Security Incident Response
- Automated Security Workflows
- Compliance Management
- Vulnerability Response
- Security Dashboards
- Security Orchestration
8. ServiceNow DevOps
ServiceNow DevOps brings together development and operation teams to simplify the software development life cycle (SDLC) in an organization. You can standardize and monitor the entire SDLC process with this module, from planning to deployment.
It helps release software quickly and efficiently through latest development tools and CI/CD pipelines. It is one of the most popular ServiceNow modules among software developers.
Here are the core features of ServiceNow DevOps that improve the whole development process:
- DevOps Dashboards
- Code Repository Integration
- Agile Planning and Tracking
- Test Management
- Release Management
- Source Code Management
- CI/CD Delivery
- Pipeline Orchestration
- Project and Portfolio Management
- Environment Management
9. Governance, Risk, and Compliance (GRC)
Order is preserved through rules, but when rules multiply confusion can arise. This is often the case with businesses working in highly regulated industries like HealthTech and finance. ServiceNow GRC is particularly vital for enterprises that work in these industries.
It provides a set of tools to manage governance, risk, and compliance activities of a company to ensure that they are in line with industry standards. ServiceNow GRC sets policies, assesses risks, and conducts audits for regulatory compliance.
ServiceNow GRC modules help build trust with stakeholders and avoid any legal troubles. It is one of the ServiceNow modules with the most expansive features, such as:
- Audit Management
- Issue Management
- Policy and Compliance Management
- Risk Management
- Compliance Dashboards
- Regulatory Change Management
- Vendor Risk Management
- Third-Party Due Diligence
- Compliance Reporting
- Control Management
10. Change Management
Change is constant in the tech industry. That is why businesses need to roll out new systems and update their old platforms. But change brings risk that can be a real challenge. If not managed well, a small change can disrupt IT operations and cost millions.
ServiceNow Change Management makes IT changes safe and predictable. Like other ServiceNow modules, it provides a structured way to tackling a business problem. Users can request, review, and approve changes in the module before they happen and devise a fallback plan if something goes wrong.
Moreover, it treats changes according to their intensity and impact. A small change can move quickly, while a major change will get more scrutiny and care.
Here are the core features of ServiceNow Change Management:
- Standard Change Templates
- Change Calendar
- Change Request Creation and Tracking
- Emergency Change Handling
- Approval Workflows
- Change Planning and Scheduling
- Change Advisory Board Management
What is the ServiceNow pricing for these modules?
ServiceNow doesn’t publicly list fixed prices for ServiceNow modules. The pricing for each module is customized based on the following criteria:
- Users counts and license types
- Business requirements
- Additional features or add-ons
- ServiceNow training or support costs
- Discounts for long-term agreements
You can get more information about the ServiceNow pricing for each module on the company’s official page.
Conclusion
Sometimes being a jack of all trades can be a real asset for an organization. ServiceNow does exactly that by managing work across different departments and fields in an enterprise. It’s used in ITSM, HR, regulatory compliance, business management, and development.
The ServiceNow modules we mentioned in this article were just some of the most widely used ServiceNow products. Listing all the ServiceNow modules along with their features would take a lot more of our content team’s effort and your attention.
If you really are interested in knowing more about the ServiceNow platform, partner with Xavor’s ServiceNow managed services. We have certified ServiceNow professionals that offer services for ServiceNow ITSM, ITOM, SecOps, CMDB, and more.
Drop us a message at [email protected] and our experts will respond within 24-48 hours.