Free Consultation

Oracle Agile PLM 
Support and Maintenance 
Services

We provide third party Oracle Agile PLM Support and Maintenance service that helps you take complete control over your workflows without relying on the vendor.

© 2020 Xavor Corp.

This no-obligation trial offer is for select existing Oracle Agile PLM customers to try our level 1 through 3 support services for three incident tickets

Our Solution

1. Configuration
Server and Application Configuration Support

Contact Us For A 
FREE Consultation

At Xavor, due to our customer centric approach, we provide free consultations to our customers to enable them to be up to speed with the latest technology.

Lucky SIirimanotham

Sr. Director, Software Delivery Closing Corp.

“Over the past 6+ years Xavor has proven to be an outstanding offshore partner. Their knowledgeable staff and unwavering commitment to the needs of our company is instrumental. "

“Since working with Xavor to augment our Application Support and Development teams, we have been able to focus our internal IT resources on high-value, mission -critical corporate initiatives.” 

Steve Gray

Senior Manager, Business Systems Entropic

“Managing our company portfolio became a hassle. Dribbble, Behance, Twitter, Instagram... Now we post our designs with SaaSy with s single click. Voila!”

Robert Fort

Director of IT, 
Virgin Entertainment Group

Why You Should Act Now?
What Clients Say About Us

2. Database Maintenance (Sizing and Running Oracle provided Averify fixes)

3. Backup & Restore
Server and DB Backup and Restore

PLM Version

Agile PLM Versions 9.3.3 and 9.3.4 are no longer supported by Oracle

Maintenance Cost Rising

Oracle is focused on developing their cloud business, so the value of support through Oracle continues to decrease and while the prices for maintenance packages are likely to rise

End of Support

May 2023 will mark the end of support for all Oracle Agile PLM releases

Expensive

Support through Oracle means expensive upgrades just to maintain full-service levels

Costly Migration

High financial and operational cost to migrate to cloud or a new system

Support and Maintenance services ensuring constant uptime by providing 5-minute guaranteed response SLA for critical cases with 2-hour update communications. Address weekly and monthly maintenance requirements, significantly improving your performance and prolonging the system’s life. Additionally, you can liberate resources in order to drive strategic planning about the way forward – whether to update or go for cloud.

Other Features Include:

4. Group Support
User and User group Support

5. Fixes
 Application, Repository, and Documentation fixes

6. Support
Installation and Upgrade Support

9. Performance
Performance Support

8. Customization
Customization support

7. Management
Global Account Management

10. Integration
Interoperability and integration Support

11. Fifteen Year Support
Full support of current release for at least 15 years from contract date

Our Care Package

Multi-Level Support for Break-Fix (Severity level 1 through 3)

Severity 1

SIGNIFICANT BUSINESS IMPACT

Response – within 1 hour

24/7 Engagement until a Resolution or Acceptable Workaround is Provided

Update Provided every 4 – hours

Severity 2

SOME BUSINESS IMPACT

Response – 4 hours

Estimated date/time of Resolution Provided – within 8 hours

Severity 3

MINIMAL BUSINESS IMPACT

Response – within 24 hours

Estimated date/time of Resolution Provided – within 36 hours

Health Check – Planned, Scheduled, Systematic

Performance Tuning

Immediate System Restoration through Patches

Performance Tuning

Your Trusted Digital Transformation Partner

150+

Engineers & Experts

1000+

Clients Around the Globe

25+

Years of Experience

1000+

Successful Projects Delivered

WHY US?

12+ Years of experience with Oracle Agile PLM in:

Installations, (100+ for F500 Hi-Tech, Semi-conductor and Lifesciences enterprises)

Upgrades (30+)

Support & Maintenance (20 current F500 customers for level 3 support)

PLM Customizations 
and
 Add-ons

Assist+

Auto Value Generator

ECO Dashboard

 Excel Integration

Automation Engine 
Solution

BOM Configurator

UI Wizard for Agile PLM

xEngine – Agile PLM To 
Any System Integration

Integrations (SAP, AutoCAD, 
ECAD, QAD, EBS)

Oracle Agile 
PLM Support
and 
Maintenance  Services

Your Trusted 
Digital Transformation 
Partner

PLM Customizations
 and Add-ons

xReport – Agile PLM 
Data Reporting

Contact UsFree ConsultationFree Consultation

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