| | More

The maxim of today's global economy is "Know thy Customer". Xavor understands how important it is for you to interact affectively with your customers. We also realize the value of information in each and every interaction between you and your clients. Hence, when we set out to meet your CRM needs, our focus is on your pain areas.

What we do?
Our CRM approach has been highly commended because of its focus on business needs. We do not simply go and get a CRM system or make recommendations to our clients. Instead we study your business needs and propose solutions that cater to your business logic. Your CRM initiative is driven by your customers' needs and our job is to meet these needs on your behalf.

Technological expertise
Our technology expertise in the area of CRM lies with SalesForce.com, MS CRM 3.0 and 4.0.

Industry specialization: Financial services, Call centers.

Offering: We offer the following services through our CRM practice:

1. Needs Assessment: Our needs assessment focuses on identification of your needs based on your business processes. We work in close collaboration with you and your business users to identify the scope of your CRM requirements. We give you a detailed overview and assessment of what your pain areas and unmet needs.
2. Functional Implementation: We understand that out of the box solutions are not the answer to everyone's needs. The default features of a CRM cannot meet the needs of all clients. Hence, we configure existing CRM default feature set to best meet your business's needs.
3. Customization: Out of box solutions and functional implementations cannot meet the CRM needs of all businesses. We offer customization services to fulfill your unmet needs. The addition of customized value adding applications better enables you to meet your CRM requirements and pursue your business goals.
4. Migration: We offer data migration services from legacy applications to MS CRM or Salesforce. This enables you to reap the benefits of your CRM implementation through utilizing the large amounts of existing data stored in your legacy system. Hence, our migration services gear you towards maximizing the benefits of both your CRM implementation and your existing data pool.
5. Integration: When investing into a new system it is important to take along systems that are already in use in your organization. We offer integration of CRM with your existing ERP platforms. This allows you to better benefit from your CRM initiatives.
6. Training: Our expertise in different areas of CRM gives us the ability to not only provide CRM services through our practice offerings but also provide training services. Our CRM training workshops are meant to ensure that end users are able to adapt quickly to CRM technology as well as to boost up your existing sales.