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Agile PLM Maintenance And
Support Services


Reduce your internal Agile PLM support costs while maintaining or improving system performance and end user satisfaction.

Maintenance and support

For pricing options, contact Xavor today!

Agile PLM Maintenance And Support Services

Xavor’s Maintenance and Support Services (M&S) will reduce your internal Agile PLM support costs while maintaining or improving system performance and end user satisfaction.

In addition, Xavor’s M&S Services will:

  • Ensure that your Agile PLM system is not just “up and running” but is optimized for operation and usability
  • Allow your internal resources to focus on improving your company’s business processes rather than dealing with system issues
  • Reduce costs by using Xavor’s team of experts who have resolved 5,821 Agile PLM issues to-date!

Agile PLM Application Platform Maintenance & Support Services*

  • Agile PLM Infrastructure support (excluding OS, network etc.)
  • Server & Application configuration support
  • Database maintenance (sizing and running Oracle provided averify scripts)
  • Performance Optimization
  • Deployment of Oracle provided hot fixes.
  • Deployment of Oracle provided averify fixes.
  • Weblogic/OAS support
  • Capacity Planning
  • Server and DB backup & restore
  • LDAP support
  • Email Notifications Troubleshooting
  • Coordination with Oracle SRs

Admin & User Support Services

  • Users and User Group maintenance
  • Roles & Privileges
  • General usage issues in Agile (all modules)
  • Event management
  • Smart Rules & Preferences
  • Auto numbers & lists
  • Criteria
  • Searches, Dashboards, and Reports
  • Notifications
  • Agile Content Service (ACS)
  • Instigation and follow up of customer Oracle SRs
  • Other end user issues in using the application
  • Security setup

Service Levels by Severity*

Severity 1:

Response – 1 hour

Start of Issue Resolution – 4 hours

Issue Resolution – 48 hours

Severity 2:

Response – 8 hours

Start of Issue Resolution – 24 hours

Issue Resolution – 5 business days

Severity 3:

Response – 24 hours

Start of Issue Resolution – 36 hours

Issue Resolution – 10 business days

*Resolution numbers are estimates.

Client Success