Managed Services for Microsoft SharePoint
What Can Xavor’s Managed Services for Microsoft SharePoint Do For Your Business?
Xavor’s SharePoint Managed Services are designed to keep your SharePoint and Office 365 productivity platform optimized so that your teams can be more productive, innovate and focused on achieving your business goals.
Our managed services team offers a combination of design, business analysis, architecture, development, infrastructure and enablement skills which are needed to maximize adoption and drive value.
Xavor’s experienced and qualified team will proactively maintain your SharePoint Online and SharePoint Server infrastructure while meeting SLAs and resolving user issues. As new features and apps become available in SharePoint, our customization team will map them to your business processes, train your business teams and support them along the way to work collaboratively, share knowledge and innovate together.
Our Basic, Advance and Advanced+ SLA plans offer response times and uptime that meet the need of your business.
SharePoint Platform Support (On-premises only)
Keep your SharePoint productivity platform up and running at optimized performance with Xavor’s SharePoint Platform Support.
- Basic IT support (patching, updates)
- Identity Management
- Security and access rights
- Proactive infrastructure monitoring and alerting
- Monthly health reports and dashboards
- Basic anti-virus and anti-malware support
- Database and system configuration back-ups
- Governance and compliance
Business User and Operations Support
Support your business teams using SharePoint confidently and cost effectively with an extensible team of specialists.
- General Queries and Issue resolution
- New site creation that adheres to your governance guidelines
- Content migration and reorganization
- Security and Access Rights
- Site configurations
- Operational intelligence and custom dashboard on usage
Customizations and Enhancements Support
Enhance your SharePoint Online or SharePoint Server deployment with custom solutions to meet your changing business needs and achieve your goals faster. Xavor’s SharePoint team will evaluate new features, map them to the relevant value for your business, and drive end-user enablement to deliver measurable results.
- New feature requests
- Custom Webparts and Apps
- Advanced Workflows
- BI Dashboards
- Digital Assets Libraries
- Branding
Training and Adoption Support
Enable your teams to make most of your SharePoint investment by providing ongoing learning and support to beginners and power users.
- Ah-hoc queries
- User Role based trainings
- New feature roll-out support
- FAQ and knowledge base
- Proactive analysis of trainings needs
Why Xavor?
For over 15 years, Xavor has helped hundreds of businesses harness the power of SharePoint. We know what SharePoint success looks like so we’ve created a Managed Services offering that allows your business to realize its full potential.
- Multiple Skills – One team: Deep expertise in business analysis, architecture, development and infrastructure support services
- Deep Customer Relationship leading to high client satisfaction and retentio
- Microsoft Gold Partner in Collaboration and Content competency
- 24×7 365 day coverage
- Cost predictability through fixed-fee monthly contracts, Great Cost Savings
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BASIC SharePoint Online or 1 Farm |
ADVANCED SharePoint Online or 3 Farms |
ADVANCED + |
| Service Level Agreement |
✔ |
✔ |
✔ |
| Incident Management |
✔ |
✔ |
✔ |
| Proactive Monitory |
✔ |
✔ |
✔ |
| Monthly Health Check |
✔ |
✔ |
✔ |
| Administration |
✔ |
✔ |
✔ |
| Security and Access Rights |
✔ |
✔ |
✔ |
| Operational Intelligence and Usage Analysis |
✔ |
✔ |
✔ |
| Patch Management |
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✔ |
✔ |
| Backups |
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✔ |
✔ |
| Business User Support |
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✔ |
✔ |
| Training and Adoption support |
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✔ |
✔ |
| Customizations and Enhancements* |
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✔ |
| Architecture Office Support |
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✔ |
| Bug Fixes |
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✔ |
| New Feature Requests* |
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✔ |
| Complete Platform Ownership |
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✔ |
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