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xEngine - Salesforce

Leverage Salesforce and on-premise assets
with Xavor's seamless Integrations.

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xEngine – Salesforce

What Can Xavor’s xEngine Do For Your Business?

Xavor’s xEngine – Salesforce.com to Any System Integration allows your company to integrate Salesforce.com data with other enterprise systems.

xEngine

xEngine provides basic infrastructure to connect CRM with other systems. Whenever an event is triggered in CRM, xEngine receives a message using the source adapter. The message persists in xEngine until it is picked up by the destination adapter.

Key services provided by xEngine are:

Reliable Messaging to ensure that data is transferred to target systems

Fault Tolerance so that no message is lost due to hardware/network failure

Security and permission management

Monitoring and Trouble Shooting

The following out-of-the-box adapters include:

  • Sage CRM
  • Dynamics AX
  • Oracle Agile PLM
  • EduNet
  • Oracle JD Edwards
  • MS SharePoint
  •  Different Database Management Systems (MS SQL Server, Oracle, MySQL, SQLite)
  • FDA-UDI Submission
  • REST, WCF,
    WSDL Services

Adapter(s)

Our team of Xavor consultants will implement a custom adapter for any given scenario.

How xEngine Can Help?

Extensible Architecture

xEngine is designed to be extensible. New systems can be integrated and adapters can be implemented without any changes to the core infrastructure.

Interoperable

xEngine provides standards-based inbound and outbound interfaces to receive and send messages.

Ease of Deployment

xEngine is quick to deploy and does not require complex configurations to make it work.

Configurable

All system configurations are stored in a database repository which can be updated via the web-based administration interface.

Visibility

xEngine maintains key information about message processing and tracks activities by audit log. The Management and Analytics module provides full system visibility using the web interface.

Scalable Design

xEngine’s modular design enables integrations to scale up to the participating system’s data volume and frequency.

Use Case Examples

Xavor has the following use case examples around CRM:

Quality Case Integration

When a Quality Case is created in CRM, xEngine immediately pushes the case details into the other system. In addition, you can keep all cases synced at all times if it changes on either side.

Opportunity Won – Creating Corresponding Sales Order in ERP System

When integrating an opportunity with ERP, as soon as an Opportunity is won, a corresponding sales order is created within the ERP system.

Account, Product or Quantity On-Hand Sync

As soon as an Account or Product is created in CRM, the ERP system (or other system) reflects quantity on-hand changes. The corresponding item in CRM is also updated for reference and visibility for the sales team.

Technical Requirements for Integration with CRM

In addition to the xEngine System Requirements, the following set-up on the CRM side should be completed:

  • API to create or access CRM Objects such as Opportunity, Customer or Case
  • A triggering mechanism that would push the data to xEngine on an Event (i.e. you may want to push case information to the 3rd system as soon as its closed in CRM)
  • For communication on secure socket layer or SSL we will need SSL Certificates