Countrywide Financial Corporation provides financial services to consumers and businesses. As of May 2005, its Countrywide Tax Services Corporation (CTSC) unit managed real estate taxes for about 5.4 million domestic mortgage loans.

Business Situation

CTSC wanted to better integrate and streamline the process of obtaining tax bills, which were inadequately addressed in its prior solution.

Solution Description

CTSC used Microsoft® BizTalk Server 2004 to build an integration layer and workflow solution that helped automate processes and integrate with other systems while continuing to use its old application for back-office processing.

Key Benefits

4 of 56 technicians freed to do other jobs
25 percent productivity increase for remaining users
25 percent decrease in cycle times
365-hour reduction in planning time (year-to-date)

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