Customer Portal

Xavor’s web-based Customer Portal service offerings allow your customers to log into your product document system and access information assigned to them in order to take action.

For pricing options, contact Xavor today!

Customer Portal

The Challenge

Collaborating with your customers can take a lot of time especially with multiple emails and meetings to ensure the project is on task.

Issues include:

  • Multiple emails causing mis-communication
  • Delays in production due to customers requiring  access to drawing specifications and/or proposals
  • Unorganized/inaccurate customer collaboration for quotes/process sign-offs

Root Causes

In order to get products in your customer’s hands as early as possible, you must perform fast track product development while maintaining strategic partnerships. Your customers need access to selectively update and approve documents such as specifications, designs, policies and procedures via your company product documentation system to ensure all approvals are met.

Solution

Xavor’s web-based Customer Portal service offerings allow your customers to log into your product document system and access information assigned to them in order to take action.  The application administrator of the system can choose the type of portal restriction for the customer user by selecting the level of restrictiveness in the supplier login user preferences.  The settings could be minimalist with very restricted access to the information.  If more access is needed, other less restrictive modes could display more freedom to search and update based on privilege allowances.

Contact Xavor today to start maximizing on the following benefits:

  • Save time without multiple emails and meetings
  • Reduce customer mis-communication by having all communication stored in a single place
  • Increase accuracy of information exchanges with customers which decreases scrap and re-work
  • Lessen product development time

Xavor offers the following intuitive Customer Portal solutions:

SharePoint

Microsoft SharePoint is used to provide an externally facing portal for access to documents and functionality.  SharePoint can be created into a richly customized and branded user interface allowing document access, requests, collaboration on document updates, chat and custom WebParts to allow a specific experience to the user logged in.

Agile PLM

Using Oracle Agile PLM allows another level of customer collaboration that directly impacts product information.  Customer users can log into one of several levels of portal restrictiveness and collaborate on product records in the system.

Value

With extensive requests, customer collaboration within a single portal is essential to ensure communication is not only tracked but responded to in a timely fashion. With your customers using Xavor’s Customer Portal solution effectively, it will also increase the value of deliverables and products.