Maintenance and Support

Business models are evolving with IT innovation, making application maintenance a challenging task.

Xavor’s eBusiness Solution Maintenance practice helps you by freeing up the core team, while covering the essential services of fixing known bugs and enhancing existing features.To meet the needs of our enterprise clients, we specialize in offering customized services in the application maintenance and support arena.

Our eBusiness Solution Maintenance Offering supports all other offerings, since most solutions have a need for long-term maintenance.

brown bullet Maintenance and Support Management Services for program management, auditing, testing, communications and
off-shore outsourcing operations setup and operation.

brown bullet Maintenance and Support Application Maintenance for business applications ranging from legacy to eBusiness applications.

brown bullet Maintenance and Support Platform Services for providing a complex network infrastructure for developing and testing systems based on advanced technologies e,g; distributed Unix and Windows server farms with high availability and load sharing infrastructure.

ebusinesstri Maintenance and Support

Our approach to application maintenance and support is based on stringent Service Level Agreements (SLAs) derived from the commitment of our clients to their customers.

Xavor employs a three step approach to Maintenance and Support Services:

maintenance support2 Maintenance and Support

Step 1: Assessment and Knowledge Transfer


Input:
brown bullet Maintenance and Support Business Requirement Documents
brown bullet Maintenance and Support Functional Specification Documents
brown bullet Maintenance and Support Architecture framework
brown bullet Maintenance and Support High Level Technical Design Documents
brown bullet Maintenance and Support Detailed Technical Design Documents
brown bullet Maintenance and Support Test Cases
brown bullet Maintenance and Support Source Code

Output:
brown bullet Maintenance and Support Detailed proposal for Support and Maintenance services.
brown bullet Maintenance and Support Set of processes and procedures for Xavor to start providing services in phase II.
brown bullet Maintenance and Support Proposed SLA, for Xavor service delivery in Phase II.
brown bullet Maintenance and Support List of any other documents Required by Xavor after Gap analysis

Step 2: Transitory Overlap

Input:
brown bullet Maintenance and Support Approved support and maintenance processes and procedures.
brown bullet Maintenance and Support Contact information for all products and support vendors.
brown bullet Maintenance and Support Authorization to contact Third party product and support vendors on behalf of the client.
brown bullet Maintenance and Support Vendor/Module wise list of open defects and issue.(if any)
brown bullet Maintenance and Support Access to existing defect tracking and monitoring tool.

Output:
brown bullet Maintenance and Support Revised set of templates processes and procedures for BAU support and maintenance.

Step 3: BAU Maintenance at Xavor

Application maintenance model at Xavor, guarantees stable and predictable system with reduced application downtime, along with continuous improvement of productivity and resilience to accommodate new technology and business requirements.

We achieve this via a 4-phase approach:

brown bullet Maintenance and Support Corrective Maintenance
Reactive modification to correct identified problems

brown bullet Maintenance and Support Adaptive Maintenance
Modification to keep software usable in a changed or changing environment (hardware and software).

brown bullet Maintenance and Support Preventive Maintenance
Modification to detect and correct latent faults. (For adding new capabilities, modifying existing functions and making general enhancements)

brown bullet Maintenance and Support Perfective Maintenance
Improve performance or maintainability (To improve future maintainability or reliability or to provide a better basis for future enhancements)